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• It is just a Sales Job. Walmart Home Depot or Costco offer better salaries and chances for promotions in management. Must must quotas.  

  Posted on 6 January 2017 by Rater #208 | Add Comment | Flag as inappropriate

  Was this review helpful? 151 3

• I loved the selling experience at Spence Diamonds. It was challenging, entertaining, and you got the chance to really make an impact in peoples life. The store was beautiful, and having an office to sit your customers down and run them through the sales presentation gives you a personal sense of satisfaction.
  
  If you are considering becoming a part of Spence, BE WARNED!
  For one, you will need to learn a looonnng script verbatim (%100 word by word). You get hired, and get given a few days to learn it. If you don't pass, you do not get the job. This probably isn't too bad unless you're currently working for another employer and you have to give your 2 weeks notice. Spence will not care if you've already quit and you haven’t got the script %100 memorized... YOU WILL NOT GET THE JOB.
  
  Once you pass the script, the intense training process begins. I did not mind this because like in any other job you want to be fully prepared before you go on the actual selling floor. Training was good, but it's really up to you on how much you learn in the week you are given.
  
  During my one week in training I had found out that before the 4 new people that had just got hired (including me), 3 had got fired. The reason was unknown.
  
  One week into selling, the lowest of the four new performers got fired. This person did not deserve this. They were devastated... and the company did not care.
  Next week, a regional manager got fired... only one month before that had another one been fired.
  That same week, our store manager quits.
  At the end of the month, I got fired.
  
  I was successful during my time there.
  
  This is not a good company to work for. They hire and fire people, it's just what they do.   read complete rating Hide complete rating

  Posted on 11 June 2015 by Rater #191 | Add Comment | Flag as inappropriate

  Was this review helpful? 138 22

• Having worked for Spence for just over a year; there were already over 9 employees that left. Management constantly look for the bottom performer and develops a performance plan to fire them quickly. This model will just continuously seek what employees aren't doing instead of making people better. The energy is negative and any positive energy comes across very 'structural' meaning fake.
  
  You have to memorize 6 pages of script word for word and script is designed to sell customer on lower quality diamonds (i.e. j colour, SI2) for higher prices. Then for the first couple weeks you just sit and read a manual as your training and certification on diamonds. You will be ask to bring customers into the office to do the script presentation. Almost always customers will know you are reading off a memorized script as you can hear other sales doing the same with their customers in their office. Micromanagement is heavy. Treated as child and always being told what to do. You will have to also record your presentations in the office which sometimes customers do not know their being recorded.
  
  Numbers don't lie, there is a reason for such high turnovers in this company.   read complete rating Hide complete rating

  Posted on 10 June 2015 by Rater # | Add Comment | Flag as inappropriate

  Was this review helpful? 162 0

• All work and no play makes anyone a dull person, and it's not conducive to a happy workplace and a healthy workforce. Understaffed departments rely on countless hours of unpaid OT from their underpaid drones to keep the place running, communication is non-existent, stressed, unhappy employees spread vicious gossip behind each other's backs, and forget about raises or promotions, they just don't happen. There are two types of people working there, young people looking for work experience who leave quickly (revolving door!!) and the lifers who are just putting in their time till retirement. Morale is low, upper management is detached and uncaring, and favoritism rules. Often, it feels more like high school than a professional workplace.   read complete rating Hide complete rating

  Posted on 9 June 2015 by Rater # | Add Comment | Flag as inappropriate

  Was this review helpful? 147 1

• I have to say like most jobs working for Spence has it's pro's and its con's.
  
  The Cons:
  
  Like many other past employees have mentioned the turnover rate at Spence is rediclious. I was with the company for a decent amount of time and have seen many many people come and go, with that being said if you can sell you will have no problem and make decent money. The days of making 120,000 a year are gone though as Spence has restructured it's bonus system making it almost impossible to make more than 30-35k a year.The sad thing is taht the bonus is based on staffing levels that the store manager is responcible for, but the sales people take the hit and I have heard alot of senior staff making plans to leave.
  
  Also dont plan on having much of a personal life as the work schedule is demanding and you never get weekends off, let alone a few days in a row and getting a holiday booked off is always a battle.
  
  You are constantly micro managed and held to ridicliously high sales and activity targets that very few can achieve, when you dont make these targets you will be fired and let go.
  
  With that being said there are some pros:
  
  You get to be a part of a couples special moment when you sell them a beautiful engagement ring and clients are always respectful and happy....oh did I say there were some pros?   read complete rating Hide complete rating

  Posted on 9 June 2015 by Rater #181 | Add Comment | Flag as inappropriate

  Was this review helpful? 135 1

• Tons of development and access to training is plentiful. Helping people create their one-of-a-kind diamond engagement ring is quite unique and special. Being around people in love all day is a really uplifting thing. Takes hard work to earn our client's business, but it is worth it. They leave happy and I leave happy at the end of the day - as I am able to make a great living to support my family. Sign up for a tryout on our team only if you are willing to work hard, look in the mirror and are open to different perspectives on how to be successful. If you are up for this and these things excite you, then here is your calling!   read complete rating Hide complete rating

  Posted on 8 July 2014 by Rater #118 | Add Comment | Flag as inappropriate

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• An amazing organization to work with. The management team is very informed and works with other employees on an individual level - ensuring their success if the individual is willing to make the effort. An amazing team to be a part of.   read complete rating Hide complete rating

  Posted on 21 November 2013 by Rater #108 | Add Comment | Flag as inappropriate

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• Spence Diamonds is truly a diverse company with amazing people that support each other. I am thankful to be a part if the team!  

  Posted on 26 September 2013 by Rater #105 | Add Comment | Flag as inappropriate

  Was this review helpful? 151 257

• I have been part of the Spence family for almost 10 months. No wonder this company is ranked in the top 50 best managed companies in Canada for two years in a row! Training, coaching and support never ends at Spence. Like any other successful employer, Spence has high but achievable expectations. If you are a COMMITTED individual and you have the drive to be more successful than ever before, this is the place to be!!   read complete rating Hide complete rating

  Posted on 24 September 2013 by Rater #104 | Add Comment | Flag as inappropriate

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• I have been working part time with Spence for a while now and I can honestly say that working for this company has only been a mediocre experience. Thank goodness we have amazing front desk management and a handful of wonderful employees to make coming into work a little bit easier.
  
  As one other poster had already mentioned, I have not been evaluated during my time working there by the store manager or given any constructive feedback for my job done there. This does make you as an employee feel as though you are not a valued member of the team. Other employees who should be recognized more for the amazing job they consistently do there are not given enough credit by management either. Lack of team morale, poor management styles, and specific store philosophies also have not made my experience completely pleasant. Micromanagement here is insane, turn over is INCREDIBLY high, and the training process is very rigid and lengthy. Overall, not the best working environment.   read complete rating Hide complete rating

  Posted on 23 September 2013 by Rater #103 | Add Comment | Flag as inappropriate

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• You will find a lot of good comment after May 2013, because Spence offer $25 to their employee for a good comment !!!
  You can tell how "good" is Spence if it need to buy good comment.
    read complete rating Hide complete rating

  Posted on 21 June 2013 by Rater #94 | Add Comment | Flag as inappropriate

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• stable income; however, can't meet standard  

  Posted on 21 June 2013 by Rater #89 | Comments (1) | Flag as inappropriate

  Was this review helpful? 59 22

• An amazing place to work! The company has a unique approach to its industry, extremely high standards for the customers experience, lots of growth opportunity, a proven and highly effective sales method, and constant coaching and feedback. An average performer makes $80k+ and if you are the best you'll earn over $100k. The culture is one of support, and Spence invests in professional and personal development for every employee. I have worked here for many years, work with incredible people who all share the same goal to be the best! If you don't want to be the best you can be, don't work for Spence. Spence has very high performance and customer experience standards. They pay better than every retailer as well as most employers, period. It is a fun place to work, customers have a great time here, there is friendly competitiveness between consultants, and we push and support each other to be better than ever.   read complete rating Hide complete rating

  Posted on 19 June 2013 by Rater #72 | Add Comment | Flag as inappropriate

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• If you wanna a stable income, Spence is definitely the best choice. You can easily get the same wages for 5 years with no bonus or any benefits!  

  Posted on 19 June 2013 by Rater #70 | Add Comment | Flag as inappropriate

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• Working at Spence Diamonds has been a great learning experience.  

  Posted on 18 June 2013 by Rater #60 | Add Comment | Flag as inappropriate

  Was this review helpful? 7 174

• I have worked at Spence since 2008 and have loved this job ever since I started. The job itself is very enjoyable because it is such a happy environment—what could be better than assisting people in finding the perfect ring or jewellery item that represents their love for one another? The Vaughan store has been one of the strongest teams that I have ever been a part, everyone is very supportive of one another and we are all concerned about each other’s success and happiness. I always have positive things to say about the company and the job. I would recommend Spence to anyone looking for a job.   read complete rating Hide complete rating

  Posted on 13 June 2013 by Rater #47 | Add Comment | Flag as inappropriate

  Was this review helpful? 4 166

• I have worked at Spence for over 5 years and I have nothing but great things to say about this company! Spence has given me a lot of opportunities to grow and take on more responsibilities. Staff at the Vaughan store has made my experience throughout the years nothing but fun and very memorable! The good thing about this job is that you meet a lot of new people every day. Not only that, most of the customers are beaming with excitement when they walk through our doors. The energy is felt by our employees and makes the job more gratifying.   read complete rating Hide complete rating

  Posted on 12 June 2013 by Rater #41 | Add Comment | Flag as inappropriate

  Was this review helpful? 8 147

• I've worked at Spence for nearly 5 years as a diamond consultant and I love it here! We are like a family at the Edmonton store, and we work together as a team to achieve our sales goals.
  I've been supported in my personal life as well, being sent to Landmark Education Courses. Overall I feel as though my time at Spence has enriched my sales skill set through lots of one on one training, and helped me grow as a person.
  I would definitely recommend Spence as a wonderful employer, with great compensation and plenty of opportunities for personal and professional growth.   read complete rating Hide complete rating

  Posted on 3 June 2013 by Rater #34 | Add Comment | Flag as inappropriate

  Was this review helpful? 9 158

• You tell me!
  This company has been one of Canada's top 50 best managed companies 2 years running.
  The business model rewards everyone: client, diamond consultant and manager.
  Our clients are the best taken care of in the industry and that is something I feel proud of. There is an ethical approach here.
    read complete rating Hide complete rating

  Posted on 3 June 2013 by Rater #33 | Add Comment | Flag as inappropriate

  Was this review helpful? 10 161

• After working for Spence for four years now, I can say its not a job, if your looking for a job this is not it. This is a career that can help you make the life you want, for your self and your family. They promote from within, which is great and shows they have pride in their employees. This is a growing company and they want you to grow with them. The owner and management care about their employees. If you have the drive to succeed they have the tools to make it happen.   read complete rating Hide complete rating

  Posted on 31 May 2013 by Rater #28 | Add Comment | Flag as inappropriate

  Was this review helpful? 4 142