When you cut wages and flexiability, you are cutting moral and therefore, cutting productivity. This is a very simple equation! In order to increase profits, customers need to feel that it is worth spending the extra few dollars because they are getting amazing customer service. I think the customer service will start to go further down. Loblaws employees are not happy and the company will suffer because of this. When I started at Loblaws 30 years, I would put in my 24 hours and very happy to work for this company. Now, 24 hours seems too much! I don't like coming to work like I use to. The company seems like it's falling apart. Galen Weston Jr.- what are you doing? Don't piss off the people that help bring in the profit. Think about what you are doing. Don't compare Loblaws to Wal-mart. They are not the same. We need a "Dave Nichols" personal to inspire new products. We also need employees to feel happy and feel like they are part of a great team. This is not happening. Too many incompetent people in leadership positions and this is also damaging store/employee moral! HELP!
I feel the same, and wonder if this company will even exist within the next 5 years............makes me want to take my buy down just in case, at least will get something. I sense another Miracle Mart scenario.........:(
They talk a mean game about customer service. It use to be a given. Now customers are only a number ie is "the customer count", higher than last year...