TD is a pretty big company, so I guess it depends on which division you're in.
The office I was in, it was terrible. I knew the place was run by monkeys when one day, after submitting the phone reps' performance report to the managers, one of them said to me, "When you say so-and-so's average handle time is 4.7 minutes, don't you mean 5.1?"
The idiot thought 4.7 minutes = 4 minutes & 70 seconds.