CAA SCO used to be a great place to work, there are still a lot of great people there. Recently senior management have hired based on a policy of kiss ass or be shown the door, play ball or stay where you are. Incompetent people being given positions they would not be qualified for in any other company. Goals have been harder to achieve for those not in senior management, stricter rules while...

I find it very humorist on how so many posts are removed from this site with the slightest mention of senior leadership incompetence. No doubt this post will be deleted in no time as well.

This is in response to rater 62. I just thought it applied to many posts, so a new rating.

I feel your pain. CAASCO is a large company with several businesses and many departments. This makes it difficult to generalize. There are good and bad supervisors. As you look up the ladder, you will see a pattern of decreasing humanity and increasing politics. You would be quite shocked (well, maybe...

While this employer is not perfect, this is a good place to work. The organization is doing some innovative stuff.

Mass lay off of tenured middle management only to be replaced by uneducated, inexperienced staff for less compensation I presume. CAA has no vision or loyalty.

I have generally never agreed that the upper crust at CAASCO were to blame for everything; yes, a few very, very bad choices like the MRM program, and the Credit Card fiasco lies in their laps. Still, I personally believe that the middle to junior management are completely pathetic.

(...).

While I do believe that real change must start at the top, the middle to junior management needs one...

Very lucky to be employed by CAASCO and work with a great group of people. There are a few clunkers in the crowd but that is true anywhere you work. The recent Sr Management change was long over due; the best thing that has happened at CAASCO in a long ... long time. Looking forward to the future and more positve changes. Rule by fear and negativity is over. If you are not happy then maybe...

Well it's a pity management worries more about a message board than running the company. Management has always been head over heals for this site. But I am not telling tales out of school. They surround themselves with people who are not a threat. Mostly because they have jobs they would never get elsewhere. Some that are just afraid of vindictiveness. They will not tolerate even mild dissension....

I honestly believe CAASCO was, and will be again a great place to work. Most organizations have high's and low's as a result of economy, some bad business decisions, and even in some cases the wrong people in the wrong position. I have been with the organization for quite a while, and I think that we are headed the right direction once again. I have seen more cycles of good and bad times then...

thanks for the cc board member email addresses, GOT'EM!

TGIF

Isn't it funny that the internal engagement survey shows at a 4, yet on this site where employees feel that they can speak candidly, it shows as a 2. Perhaps the HR monitors should point this out to the upper management who have their heads buried in the sand. Motivating your staff to be only 'yes men' will only hide what is truly going on. Until CAA moves to accept constructive feedback from its...

I worked for the CAA for 10 years and I have to say it was the best place to work. I found the management very interested in the staff and really cared for everyone. Management always helped me further my career and were instrumental in helping me achieve some great goals. While the comapny has gone through some changes over the past few years, what company have not. The CAA will help and...

Three points to sum up this company:

1) They monitor this site on a daily basis and try to have comments removed

2) They block employees from accessing this website, but they can't block my phone :-)

3) They have HR periodically make posts in an attempt to balance the comments

Thats all you need to know.

Well if you believe the rumor mill looks like another purge is coming in April to automotive services and the club. Just like always the guys at the top screw everything up and the little guys pay for it with their jobs while the rich keep getting richer. Looks like it goes down in April.

Granted, CAASCO wasn't the worst place to work in my experience. (I'm speaking about the Stoney Creek location. I was an MCC there.) In the 4 years I've worked there, the medical/dental benefits were quite excellent, and the 3 week paid holiday was an excellent perk right off the bat. Also the people I've worked with were quite exceptional. (I was a part of the newest supervisor team...

Management of this company don't value their employees and try their best to create extreme stress for everyone who work there. Everything is done manually in this computer age, they hire a lot of clerical workers just to do huge amount of data entry. People at the top don't understand manual work can generate a lot of mistakes, and they expect perfect from their workers, ridiculous. The worst...

A over 100 years company which has 1.8M members, which you believe they will have a great and fair business environment. Unfortunately, this company is one of the most unfair and crxxy that i had ever seen. They will keep spend 6 figures plus benefits and allowance every year to keep an employee who worked in the same spot for over 30 years, but this person actually has nothing to do, and no one...

If there was ever a case of a board being incompetent this is it. Sure the company is not suffering financially. But the opportunity cost of having such a brutal management team is huge. The losses in car care, the waste in systems spending, the losses in travel. Then there is the credit card program that is costing a fortune. And management is rife with unqualified people who are playing in...

A old fashion company in 1960 model with 1965 software (at least my department is). I am in a crazy department with lots of turnover. I had my boss changed five times in two years. 75% of my regular work hours are dealing with politics with the other departments and even my current boss (he just get promoted couple months before. Unfortunately, he is those people who is not willing or be patient...

some parts of the company are good some not good

If you don't like your job, quit(no one is forcing you to stay). CAA SCO is a great place to work. Pay is ok, nice environment, great people, nice vacation. I enjoy my job.

Well things never change do they. Now an HR alum is running the call center. Do you need any specific qualifications for any position in this company? The answer is of course no. You just need to get along with mr sewage or his lackey running the club. What a sad state of affairs. It won't be long until one of the maintenance crew is running IT.

The reality of this place is hardly any better than a nightmare. Below average pay, boring work, no future, management who enjoy ruling through fear rather than leading, a focus on blaming rather than problem solving, staff with low/no aspirations, people who focused on having a job rather than a career that might lead somewhere, and supposed peers who were more likely to attack you than stand...

Nothing new here is there. Huge amounts of money being thrown away on the credit card. Millions of dollars. Eight figures. With very low number of cards acquired. Systems problems all over the place. What ever happened to that EDW thing? How about the continuing success of the insurance system. And senior mgmt just sits there watching the place move sideways. But they have no idea how to do...

Managment in the Accounting dept are working for soooo long not having:

* Education

* Background

* Experience or knowledge in the area, making constant mistakes, blaming others etc,

Why is friendship keeping those kind of people who doesn't really deserved that position, instead of hiring people that at least have certain level of education in Accounting to be the Directors, managers,...

...Sudden and unwarranted firings undermine office morale and destroy institutional loyalty. Employees quickly understand that if others can be fired on a whim, they can, too. That creates a cautious, almost timid workforce likely to furiously e-mail r�sum�s on company time and be more interested in hanging on for the next paycheck than in doing a top-notch job and expanding the business...

When is everyone going to wake up and realize that at some point, all of the beautiful people that have been promoted, or hired are going to be not only accountable for the catastrophic crash and burn that is on the horizon...but fully responsible. Keep hiring your rejects from our competitor if they make you feel more secure and make you look good, or do they?

Well they bounced an incompetent vp but will likely just hire another one given the track record over the recent past. I'm past hoping for the snoozing board to wake up to the waste and bad management.

It's all about boot-licking and nepotism, certainly not about knowledge, initiative or adding value to the company. As for the previous reviewer, sounds like the COO. I've seen happier times in the last 5 years, especially when he had limited control. Now he's just playing "let's bounce around the bimbo!"

Sometimes, those who complain most about low morale in the office are really the unhappiest of people even outside the office. They don�t like the work they do (no matter where they may do it), they don�t like their relationships outside the office and they derive little joy from living. Is this the company�s fault? Obviously not. As I�m a firm believer in the responsibility, and the power, of...

Have been with CAA SCO for several years and yes it does have problems but what organization doesn't?

Have seen many changes over the years and the culture is changing but not for the worse. There is a higher level of expectation which unfortunately is stressful to individuals that just come in and do their job but don't put in any additional effort to make improvements. In the past...

Well nothing has changed nor is it likely anything will. Most of the senior management team wouldn't be directors at a decent company. The most recent recruit to the team basically went from a manager to vp. And he was touted as the best candidate, internal or external that they could find. How sad is it that in order to fill and role at this level, running a $100MM company, you can not recruit a...

It should not be a Toronto Top 50 Employer!

Everyone knows the engagement scores are up because everyone is afraid to say otherwise. People have been told scores better be good or there will be repercussions. Insurance makes money because the market turned and CAA pricing was low. Which likely means future underwriting losses. And the EDW is a joke. The risk analysis is pathetically weak. Other companies don't have what CAA SCO has because...

I have been with CAA south central Ontario for 8.5 years now and wanted to add my own comments to this site. I am considered to be a 'frontline' employee and work inside the insurance company.

I agree with many of the comments posted here about the negative environment. But what I see very different is that the management team is taking action on the people who are notperforming. This...

Seul ceux qui se font amis avec les bonnes personnes ont de l'avancement.

La plupart des employ�s n'ont pas de permanence avant 10 ou 15 ans sans copinage.

Aucune r�tention des bons employ�s.

A word of advice don't work here. Ineffective, entrenched, terrible management. Well, except for the insurance company which does not seem to need a VP. Guess the last one wasn't doing much of a job. The general tone is highly negative. Even though they try to market the company as a top employer. If you mention anything negative look out. You will be targeted. And the endless slagging of peers...

A truly abysmal place to work. Sr management is a joke. Most are totaly unqualified for their positions, particularly the sewage king. He makes it up as he goes along, exaggerates accomplishments and endlessly self promotes. His "EDW" is a glorified sales reporting system. Which every company has had for decades.

If the board of directors ever wakes up maybe they will notice; two insurance...

It has its pros and cons

Reading over the reviews, it's obvious this company has gone downhill over the last couple of years.

Management act like a group of elite.

Call takers are ignored and never taken seriously.

Seats are pre-arranged to curb office coversations.

Competent employees are often overlooked for those less-qualified for advancement.

The new sales-driven approach has resulted members cancelling in...

LIfe is better with out working for CAA. The lucky ones were those who were laid off and given packages or others like myself who quit and started working for themselves. CAASCO is a poisonous work environment loaded with deceit where you can count on management to screw you over. I was employed there for almost 15 years. In the beginning the company was remarkable with a less than 5% turn...

I hardly recognized the company I started working for when I left CAA. Things have taken a turn for the worse at CAA.

About all that remains that is still relatively competitive is the compensation package with full benefits. It does not make up for the rest of the issues.

The business model and vision itself are not the problems. However, management seems to have lost sight of its own...

CAA is a company in transition, where great focus was placed on the member and on the employee. Unfortunately in these times of financial turmoil, the company has had to change and re-invent itself or it will not survive long term. Unfortunately, these changes have not been smooth and the company may have forgotten some of is key values and core principals that have always made it a great place...

Not a great employer, from the lack of proper business model and analysis to lack of Senior management competency, you end up with a frustrated and over worked work force without appropriate tools and resources to do their job. A very political organization and that is how decisions are made so deliverable(s) are changing daily without rationale or proper planning. You can end up re-doing the...

CAASCO - A company which I was once proud to work for. A mere year ago, customer satisfaction was a priority. Now, as customer service slips into oblivion, the sales drive of useless products, and the pressure to badger the member into buying them, is bringing the reputation of this once proud institution down - it can be seen even daily. Outdated equipment, ancient software, top-heavy management...

Having been a long term employee of CAA I had mixed feeling about being let go. Frankly I'm doing much better in the past year and a half than I could have achieved at the Club, both financially and career wise. However I do miss many of the great people who work/worked there. These folks were the fundamental reason why I enjoyed going to work and was once very proud to tout the brand to friends...

There are definite pockets of incompetent senior management at CAA and those people are very bad examples of how to lead an engaged workforce...(...). On the other hand, the HR area does so much to encourage engaged employees, which you will not find in a lot of companies these days..(no I am not from HR!) The Club area is also very caring and an engaged place to be. It's unfortunate some of the...

This is an organization I was once proud to say I worked for. I wouldn't recommend it to people anymore. Over the last 2 years it has gone downhill. They hired someone to oversee major change initiatives. Too bad many of the changes have been unsuccessful. Much of the recent reorg and restructuring was premature and not well thought out. The training for the customer relationship management...

I would be curious to know the tenure of the employees who are so unhappy with this organization and how much they know about what is out there. If you are really so unhappy and CAASCO is such a horrible place then maybe it is time for you to look elsewhere so you can be happy. The other option is to look at what is going well and not just complain. Sure there is always room for improvement...

Gee, what a bunch of crybabies some of you. Other than the leaders in the accounting side of the organization, this is a pretty great place to work!!!!

Fantastic place to work. Open communications, great potential for growth once you have proved yourself. The company has great aspects to the work environment and work/personal life balance.

I have worked for several organizations, large and small....we got it great here! (always room to be better though).

I would suggest for those that dont like it....leave and try and find something...

This site will not alow me to rate on the minus scale so I have to give it two stars. It is a disgusting place to work. If you are thinking about working there, think again. If you currently work there, get out as soon as you can and never look back.

I wish I had something positive to say about CAA, but it was the worst job I ever had. Management is anal retentive, and that goes for all of them. I've had a better time having my toenails ripped off with pliers than I had working for them. When you cry every time you pull into the parking lot at work, there is something wrong with the culture. It's unfortunate they laid all those people off,...

I like working at the CAA. However, this week, they trimmed the staff by about 150 people, and quite a few of these people have been there for over 20 years. I don't feel secure in the job any more. Hopefully it won't happen to me.

I think CAA is a great place to work and the comments about the E Biz guy are not true and it saddens me to think that people who take a pay cheque for a company that has great values, mission and vision could have people like this on the payroll. Stop your gossiping and work hard to ensure that our company flourishes in bad times. CAA provides a competetive compensation package and great...

I would not disagree with the other comments regarding CAASCO. However, I would like to tell you about the things I love about working here. First of all my fellow workers are a load of fun. People, inspite of the corporated culture have a great time. The company offers great (free) courses, including business and computer skills. There is a Corporate library with over 300 titles. There are...

Management is top heavy and not interested in solving problems.

Does not allow for constructive criticisms in allowing employees a word.

Keeps the stress high and moral low.

Would not recommend company to others.

As stated before they are too interested in the bottom line.

I love working at CAA. I have had several instances, though, where I believe that management could have been more on-the-ball, my opinion could have been taken more seriously and scheduling requests could have been considered prior to actually putting together the schedule.

That being said, they have been overall cooperative with giving me regular shifts at a time that works best for family....

Very non supportive work environment. All attention is paid to management not to regular staff. Staff are generally afraid to speak out for fear they will lose their jobs, which is often the case. Brutal management style which results in frequent termination of regular staff.

A service oriented company with an unfriendly attitude towards it's employees. A company that is devoted solely to the "bottom line". Management top heavy. Long term employees are often fired or forced into early retirement. Average to low wages with very limited opportunity for advancement.