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Spence Diamonds


Size of company: Small (1 - 49 employees)

Industry: Retail Trade

  • Having worked for Spence for just over a year; there were already over 9 employees that left. Management constantly look for the bottom performer and develops a performance plan to fire them quickly. This model will just continuously seek what employees aren't doing instead of making people better. The energy is negative and any positive energy comes across very 'structural' meaning fake.

    You have to memorize 6 pages of script word for word and script is designed to sell customer on lower quality diamonds (i.e. j colour, SI2) for higher prices. Then for the first couple weeks you just sit and read a manual as your training and certification on diamonds. You will be ask to bring customers into the office to do the script presentation. Almost always customers will know you are reading off a memorized script as you can hear other sales doing the same with their customers in their office. Micromanagement is heavy. Treated as child and always being told what to do. You will have to also record your presentations in the office which sometimes customers do not know their being recorded.

    Numbers don't lie, there is a reason for such high turnovers in this company.

    Posted on 10 June 2015 by Rater # | Flag as inappropriate

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