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Size of company: Large (More than 500 employees)

Industry: Utilities (Electric, Gas, Water)

  • The company is in the midst of numerous structural changes, customer services, billing, AMI, workforce management and dispatching of workload. None of these entities can function properly with the other. Mass consufsion seems to have set in. Answers can not be gotten from lower/middle management on our direction or progress (seeming lack of). Sooner than later, those in the field will be nothing but drones, not given the ability or the capability to get work done efficiently, making us seem more incompetant in the eyes of the public.

    Posted on 24 September 2012 by Rater #6 | Flag as inappropriate

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