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RBC / Banque Royale du Canada


http://www.royalbank.com/

Size of company: Large (More than 500 employees)

Industry: Bank, Insurance, Financial services

  • I worked for this company for a total of 7 years. I quit last year and have never regretted my decision to do so. My last few years there were so bad that I couldn't even hear the goins-on from my former colleagues without reacting emotionally.

    Overall, I found RBC well-managed on the business side: processes were efficient and sensible, the outcomes were overall positive. Things were generally well-thought out, with good feedback and correction mechanisms.

    On the people management side, my experiences were very hit or miss. I started out with good managers, but had a series of inept ones at the end that produced a senseless, infantalizing atmosphere. The managers would defonitely use personal preference in how they evaluated employees, encouraged them and supported them and if they didn't like you, they would use isolation tactics to get the person to quit (I was told by a higher-level employee whom they didn't know I was friendly with, that there had been emails about me to try and isolate me). I was pretty sure thst I was being lied about or misframed behind my back by my manager (probably to protect herself from my complaints), but never had concrete proof. I went from being one of the employees well regarded by upper mgmt to being a not well-liked employee, not because of my work, but because I voiced valid concerns about the leadership and I could see the difference in my treatment.

    The upper management tended only to promote yes-men, so they could be hard to relate to on a personal level, were sometimes absolutely pedantic to the point of senselessness, and were generally hard to regard as legitimate authority figures.

    Employees were disengaged and a large part of the department was habitually on sick leave. My manager lived in a delusion that her employees loved the department, mostly because employees valued their jobs and kept their shiny side showing. But the murmerings and complaints between employees showed a far more negative picture, as did the poor quality work and low productivity. People stuck around because it was stable and many wouldn't have been hireable elsewhere.

    There were some serious ethical failings too that I tried to voice to HR, who did nothing at all.

    Pay and benefits were generally poorer than in equivalent positions with other companies. The remuneration structure was skewed so that there was little felt relationship between work and bonus. It came up as a nrgative every year in the survey and rather than address it, they would try to tell us how we were wrong, either by reminding us that we do low-skill work or by suggesting that we have misunderstood all the great benefits (most of which are unuseable or negligiable unless all your business is with RBC, but their employee rates were often less competitive than other companies' public rates. Ex: Desjardins mortgage rate was lower. It always felt like TBC's mega-profits were on our back.

    Finally I got so fed up that I quit without a safety net in place. I found another job doing the same work and was paid far more.

    I have now changed fields altogether, earn far more and have greater responsibility and respect as a capable, thinking employee. But, I am always saddened that I never had the opportunity to properly develop my career within RBC. Although my current career is fulfilling, my previous could have been too had I not become so hopeless about the field after having worked for RBC.

    Posted on 8 January 2018 by Rater #445 | Flag as inappropriate

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