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RBC / Banque Royale du Canada


http://www.royalbank.com/

Size of company: Large (More than 500 employees)

Industry: Bank, Insurance, Financial services

  • I currently work at the retail branch level as a teller/client advisor. Worst decision for my career. Management is split into branch manager and manager of client care (MCC). MCC has no clue about the teller role, provides threatening and demeaning 'coaching sessions' when staff under-perform or make a mistake, and she leads by fear and authority. I have no desire to reach my sales targets, especially in a branch that doesn't bring in 'new money' as often as other local branches. Our clients are all old-aged and lower-middle income groups. Scheduling is done at the last-minute and it's hectic - I have to give away stability and a predictable schedule for one that requires working evenings and weekends. Working retail hours is not for everyone - I thought I could manage it just for a bit until I can move within RBC, but it's demotivating and doesn't help maintain strong work ethic, especially when my friends and family can afford to enjoy a Saturday at the park but I have to book that Saturday off a month in advance. Colleagues at the retail level gossip about each other in open space; there is overt bullying, and everyone seems to hate each other due to improper managing. For a young person who just came out of college/university, THIS IS NOT A GOOD PLACE to start off. RBC's fair compensation is enticing but if you want to reach your potential and get the support you need in a right environment, the retail branch is the last place to consider doing this.

    Posted on 26 May 2016 by Rater #423 | Flag as inappropriate

    Was this review helpful? 116 5

Comments

Yep you both hit the nail on the head, retail banking has made all the tellers now banking advisors, and people, such as myself, with actual relationship advice and sales experience are now being squeezed out by millenials with little or no experience.They grab all the good clients off the line up and quickly hand them over to IRPs or Mtg brokers, they do not give proper advice or even understand the basics of credit or investments (though they think they do). After 10 years as a Snr Advise Manager (formally called a SaM) I'm suddenly being told my sales targets are not up to par (my targets are ridiculously overblown) and it's been suggested I might fit better in a different role such as Admin. or perhaps I should consider a career change to either IRP or a Mortgage Specialist. In short, they are trying to get rid of me. I would leave if I could but i have a huge mortgage and other debt and cannot be without a regular pay check. IRP or Mtg broker is commission base and the pay is unpredictable, great for someone without having to worry about paying debt but not great for a single person living on their own

Posted on 11 March 2017

Corporate greed is huge. Profit far before people. This is exactly what's happening at many branches. Employees are being terminated for being unable to meet targets.

Posted on 2 June 2016

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