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• Management is an absolute joke. The North Bay store especially. The manager is a total crook and treats employees like garbage. Every other employee I've ever spoken to and engaged with is amazing and caring. The manager does not give you any time for yourself outside of work. You give all your availability that you're able to work and it's still not good enough.
  
  PetSmart, as a whole, is great to work at. They treat animals very fairly and the workers are so compassionate, just not the manager.   read complete rating Hide complete rating

  Posted on 19 November 2020 by Rater #12 | Add Comment | Flag as inappropriate

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• Petsmart promises you the world when you apply/get hired but never follow through. They don't pay enough to have a life outside of work, or even just pay the bills, and do provide benefits but with the deductions off your cheques it's still hard to make ends meet, especially if you have a family. In the salon they pay their groomers the bottom rate they are allowed and blame the groomers for not being busy enough when we aren't allowed to advertise or have our own business cards unless WE pay for them. They make you buy all your own equipment ($900+) and don't pay for sharpening. Almost EVERY other salon in town does pay for sharpening, so there's another $200 out of your pocket every couple months. You will barely ever commission out because they hire too many groomers in the slow season "preparing" for the busy season which never comes since there are still too many groomers! So then lots quit and they're back to hiring terrible bathers to help out the overbooked groomers that stuck around. It's a vicious cycle and you do not want to be a part of it. Management is always on smoke breaks or doing "paperwork" so they just come in to tell you what's wrong, not see how hard everyone works because they aren't there to help. Not to mention taking time off is a hassle, if they even remember to put it in. Schedules aren't completed more than about a week in advance and are always changing, even days before, so planning out your own life is impossible. Needless to say I am not happy working for Petsmart because they don't care about anyone but themselves and their managers.   read complete rating Hide complete rating

  Posted on 4 May 2014 by Rater #8 | Add Comment | Flag as inappropriate

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• What ruined this job for me was a mixture between dealing with customers who didnt seem to care about their own pets, to dealing with co-workers & management.
  
  I cant say that all managers are bad in this company but there are a few that leave more to be desired, specifically in training areas. (ie: A grooming salon manager who has never groomed a dog before)
  
  What i have learned most about this company is that it moves quickly, and it differs incredibly from store to store.
  
  The store you work for can be going great & everyone is having a great time however the store closest to you is struggling & the majority of the staff is miserable.
  
  Next thing you know, a few management switches later and now your store is the one struggling, Hence it is hard to give a general rating.
  
  When i first started working there it was great but due to these management switches & the constant stress of dealing with rude customers, i was pretty much done.
  
  ( i can deal with rude customers but when there is a life at stake it becomes all the more important to me )
  
  As a very sensitive animal lover i found it hard to work here.
  
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  Posted on 22 March 2014 by Rater #7 | Add Comment | Flag as inappropriate

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• No hours,poor management,never feed your family with what you make.Their vision is great customer service but because so little staff customer service isn't there.  

  Posted on 29 August 2012 by Rater #6 | Add Comment | Flag as inappropriate

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• I have been with PetSmart Canada for a year now - I love their passion for saving the lives of homeless pets! PetSmart has the most knowledgeable staff in stores - that is the key to our success! Overall I enjoy working here!   read complete rating Hide complete rating

  Posted on 21 July 2012 by Rater #5 | Add Comment | Flag as inappropriate

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• the management is absolutely TERRIBLE, they dont care at all about their employees, they dont communicate so you have one manager telling you to do something and then another one coming up and screaming at you in front of customers telling you to stop. None of the management even knows anything about animals, they feed their dogs crappy food like eukanueba. Also, instead of actually firing people they just cut their hours, my one friend hasnt worked in three weeks... and she isnt fired... and we could use the help & our hours havent been cut... its like they just dont like her ... I am constantly worried about the health of our animals, our pet care manager refuses to give guinea pigs hay, even though its the most important part of their diet, she does this because she says it "looks messy". I really hope head office reads this and gets rid of all the management they have - THEY SUCK. (not to mention none of them are good with customers, they ignore them & are rude to them.... then yell at me if i walk by one without saying hi..WTF)
  
  That being said, i think if the management were better it would be the most amazing job ever! I mean the rating i gave was based solely off my store, im sure if i worked somewhere else it wouldnt be that bad.   read complete rating Hide complete rating

  Posted on 23 February 2012 by Rater #5 | Add Comment | Flag as inappropriate

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• Typical American box store. Minimum wage and 3 hour shifts until you can replace someone senior. Yearly raises are less that the latest minimum wage increases. People that have been working here for 7 years are now back to minimum wage. If you can get into full time you get benefits. Communication sucks! All summer were told that we have to keep the store at 74 degrees for the animals now they won't turn the heat above 68! Head office sends a memo telling us we can go buy ours selves a navy flannel coat if we are to cold. I uniforms are bad enough. Very disorganized for such a large company. The job can change a lot every time the change managers. Most policies are only "if you have time" so lots of corners get cut. Have to put up with customers complaining that there are never enough staff because there aren't.   read complete rating Hide complete rating

  Posted on 9 December 2011 by Rater #1 | Add Comment | Flag as inappropriate

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• The problems are mostly seen in the management. The work itself is fine but there is no flexibility. They do not care about your life away from work. I feel like I'm expected to be perfect. Calling in sick and requesting days off is always a hassel.   read complete rating Hide complete rating

  Posted on 30 November 2011 by Rater #1 | Add Comment | Flag as inappropriate

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• managers need to communicate more. the employees need to feel good about what they do , appreciated and reviewed regularly. the scheduling system is not very good and department managers should make the schedule   read complete rating Hide complete rating

  Posted on 8 November 2011 by Rater #4 | Add Comment | Flag as inappropriate

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• It is the best company of its kind!  

  Posted on 16 February 2011 by Rater #3 | Add Comment | Flag as inappropriate

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• Petsmart is not a bad employer, the atmosphere is pretty fun and the work is engaging if you are an animal lover. My complaint is that there is very little communication between management and staff, and absolutely NO coaching or development. You better come in perfect, because they are NOT gonna help you improve. This is demonstrated by the preference they seem to have for outside hires to management positions, over promoting from the existing staff. The hiring practices I'm referencing may only apply to the district with which I'm familiar, but the poor lines of communication seem to run through the whole company.   read complete rating Hide complete rating

  Posted on 7 May 2010 by Rater #2 | Comments (1) | Flag as inappropriate

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