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ISM Canada

Size of company: Medium (50 - 499 employees)

Industry: Call Centers, Customer Service

  • This is not a good place to work.

    Staff are not treated well. There are way too many 'Directors' and management in general.

    Too many of the new CEO's buddy's are in high paying jobs and not doing anything helpful.

    Too many good staff are leaving or have been let go.

    There is no pride in working at ISM any more. Even the staff that are new (came in after the new management) don't like it (unless you are one of the 15 or 20 new directors - they like it)

    Posted on 12 May 2016 by Rater #49 | Flag as inappropriate

    Was this review helpful? 391 0


You have to remember that ISM seems to be giving its staff the sign that they are losing the account and are just cutting cost to take as much $$$ with them when they leave. Talk of lay off the supervisors brings that home. Why would you lay them off unless it was to save $$$ for an exit? ISM seems to make move after move that indicate they have given up on the HA account and are assuming they will lose it. Yes in the meetings with staff they talk about renewal as a fait accompli but their actions do not match their words. The ground level staff (service desk, deskside etc..) are fine even if the contract is lost. Who ever takes over really does not have a choice but to take them. It would take to long to train staff and get them access. The other departments and the managers well they will probably be kicked to the curb. The Managers and Supervisors will probably take the brunt of the blame for the account crashing and burning.

Posted on 15 May 2016

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