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ISM Canada

Size of company: Medium (50 - 499 employees)

Industry: Call Centers, Customer Service

  • I have worked for this company since they got the health contract in BC. First 2 years they were able to use transition as an excuse for mistakes and over billing. Too much micro-management and enshrined IBM doctrine is the reason for lower profits. I can see IBM cutting their losses and finding a way to get out of the health contract. No experience in providing this kind of service to a sector that relies heavly on the human factor. I am so happy to have jumped a sinking ship. How much did ISM pay to get on the 100 top employer list? More time is spent on billing the client than provinding service.

    Posted on 19 March 2014 by Rater #33 | Flag as inappropriate

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