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Elemental Data Collection Inc.


Size of company: Medium (50 - 499 employees)

Industry: Call Centers, Customer Service

  • Elemental Data is definitely looked back on by myself as the low point of my employment, beating out even working behind a deli counter at a grocery store.

    My advice for everyone working here is keep your head down, learn fast and grow a thick skin. You're going to be verbally abused on the phone and it'll be your job to gather data from people that can range from totally sweet and cooperative to people who are threatening to call the police on you. Mercifully, most people will simply hang up on you without saying anything. I considered those the best calls.

    Management at Elemental wears on you after a while. They listen into your calls and assess you basically from day one. Poor assessments result in multiple meetings with Human Resources and the threat of having your job terminated looms over the heads of all but the best employees. If there's even one person in your group getting completed surveys, while everyone else is struggling for whatever reason, that person with the surveys is going to be held as irrefutable proof that everyone else is simply a slacker.

    You'll receive confusing mixed signals from your employers. If you're having trouble getting complete surveys, they can send you home for lack of productivity. The next day, they'll ask you to come in to work an extra shift because you're "one of the best" and "consistently getting surveys". They'll call you to work later that week, and then call again to cancel your shift at the last minute despite being strapped for workers before.

    Although you think have some agency over scheduling, it's honestly an illusion. Your shifts can be cancelled at a moment's notice. Hope you didn't need that extra income. But just as annoying is how, without fail, on every shift you'll be asked to stay later. Management will try and squeeze as many extra hours as they can out of you and they'll approach you multiple times about it on a shift, regardless of what you said before. There were many times when I stayed as late as midnight. These people are used to using any tricks they can to get people to stay on the phone with them. They employ the same tricks on you to get you to work.

    There isn't a ton of opportunity to get to know your coworkers. Every day, you're assigned a different desk-sized cubicle to work in, surrounded by different people. Some people chat between calls, since it can take time for the phones to connect. But that's frowned upon and you'll quickly realize that when a manager bears down on you and reminds you to get to work.

    Breaks are set up on a sign in sheet, and it's basically a first come, first serve basis. If you happen to be sitting at the back of the office, you're not going to make it in time to sign up for a break. Thirty minute lunch breaks are begrudgingly allowed, but fifteen minute breaks can and will be held hostage if surveys aren't being completed. As you can probably guess, morale is low.

    Are there any benefits to working here? Not really. Nothing more than you can find at any other minimum wage job slinging burgers, pouring coffee or folding shirts. What most people take the job on for is "flexible" scheduling as an extra source of income on top of their regular job. At the end of the day though, it might not be worth the toll it takes on your soul. Avoid Elemental Data.

    Posted on 1 November 2014 by Rater #90 | Flag as inappropriate

    Was this review helpful? 21 2

Comments

Really? You prefer being on your feet, people being rude to your face, people being picky/weird about their food, cleaning all the equipment, wearing an unflattering and likely uncomfortable uniform, with probably no input on the shifts you work? Been there, done that, definitely prefer EDC.

Posted on 12 November 2014

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