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• Losing their heart.
  
  It used to be great, working for Indigo. But now, I realize that while they care about their customers - they really don’t care all that much about their employees. I had been working there long enough, I had seen so many people leave - I lost count. Good employees. Passionate, caring, hard working employees. And then - they brought in a new evaluation system - so much fun, getting put into one of 4 boxes. Make it near impossible to get “high performer.” Jump through hoops, work so very hard for them - rarely any thanks.
  Yes, there are SOME good managers who actually care. Most want you to be an instant learner who never asks questions. Down the road, you may find yourself tired of the corporate fakeness, & if you politely stand up for yourself....they may listen, yes.....but there is no winning. They will find something wrong that you need to improve. Seems to be more about pushing their plum plus cards, being all “phygital,” and less about having a passion for books, the joy of reading, & helping customers. They have lost a lot of amazing employees. Treat your staff better, Indigo. And give your employees tools to evaluate their managers.
  
  Pros
  Staff discount. Great coworkers. Books galore & lovely stock of other items.
  
  Cons
  Long hours on feet, some job stress, feeling like you have to prove yourself, Little praise, not much room for advancement, all about the bottom line.
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  Publié le 21 février 2021 par Évaluateur #24 | Ajouter un commentaire | Signaler comme inapproprié

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• No compensation during a pandemic. Upper management has stated that there is no pressure to meet targets during the Pamdemic but we still get targets and tasks for every shift that needs to be met. Almost zero possibility for promotion. Can be a very abusive and toxic work environment. Health hazards can be ignored by management despite them possibly turning into critical injuries by OHSA standards. Your work individual and shift based will almost NEVER be recognized.   lire l'évaluation au complet cacher l'évaluation complet

  Publié le 21 avril 2020 par Évaluateur #23 | Commentaires (1) | Signaler comme inapproprié

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• When I first started this job, I was quite excited to become a part of this company, as I had enjoyed being an occasional customer for years before. After over 3 years of service, it's beginning to wear a bit thin. You are expected to do the work of several employees at once with a smile on your face, and don't ever dare question how the workload is distributed. I have seen three managers come and go in this short time, and the turnover of staff is so high that I've lost count somewhere around 20+ in the time I have worked at this store. The company sure tries to shove this image of superiority and what a wonderful place to work Indigo is, so that the customers might not notice how much they are being over charged for mass produced, Chinese-made junk that shouldn't be stocked at any self-respecting Dollar store, never mind a "Canadian" retailer. The management makes all the difference to the atmosphere in the small format stores. If you have an involved manager that shares in the work load and manning the sales floor, it helps. Sadly, it seems, Indigo is fine with managers who warm their office chairs all day and have no idea what is really going on around them as long as the sales keep rolling in, it doesn't matter how many part-time students you have to burn out to get them. They tout their policy to accommodate injured or recuperating staff, but their idea of accommodation is to reduce your weekly hours to less than half of your original amount, for "your own safety". Sure. They say that you only need to lift 40 lbs., but be prepared to do much more than that. In a store where staff can be hired, trained and quit within three months semi-regularly, don't expect much in the way of team work. If you just want a part time job to fill in the gaps, you might be just as well off working at somewhere like Bluenotes or Ardene where it's understood that the employees aren't going to give a crap. Expecting store staff to "add joy to customers' lives" for minimum wage is a joke. If you make your increasingly unrealistic sales goals each quarter, the company sends a $25 gift card for each staff member, regardless of their actual level of workplace productivity. This seems great at the get-go, but after a while you realize it's just a write off for the company and actually doesn't really do much for you. You work like a dog come Christmas time, and flog their over-priced blankets, mugs and socks to unsuspecting customers, all the while finding it harder and harder to feel good about what you are doing to your fellow Canadians. Some might say buyer beware, but people have somehow been mislead to expect better from Indigo and considering how many people are disappointed with the company, it's surprising that they are doing as well as they are. Largely they are learning to pander to plugged in millennials who have unlimited credit card limits and nothing better to do than buy overpriced pencil cases and paper clips. They maintain that books are at the "heart of the company and always will be" but the amount of books carried in small stores seems to decrease each year in favor of the aforementioned Chinese-made crap. They view their customer base as "the very best", those who spend crap-tons of money each year, "the best", who spend crap-tons of money a couple times a year, and, my favorite part, "the rest" who might not be able to afford to buy their junk because they are working minimum wage jobs (like at Indigo! surprise!) without much expendable income. It's sad that the book business in Canada has been eaten up and excreted by the billionaire CEO with multiple homes that cost more than several of her employees will make in years of working for this company. Do yourself a favor and order from Amazon. At least they're honest about being a monster company that doesn't care for it's employees.   lire l'évaluation au complet cacher l'évaluation complet

  Publié le 10 octobre 2016 par Évaluateur #20 | Ajouter un commentaire | Signaler comme inapproprié

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• I worked for Chapters Indigo for 2 1/2 years and have survived 3 Christmases. While I highly recommend the company to students, retirees, and those looking to gain work experience, I DO NOT recommend anyone who needs real money to live on.
  
  Here is my review of the company:
  
  PROS
  - Honestly, the best part of the job is being around smart, talented and funny co-workers. Most of them fall into one of three categories: students, transients, and retirees.
  - You get to be around books everyday! It's really exciting whenever there is a new release out.
  - Some of the managers do care and show their human side. They are caring, polite, and generous to employees–they are, however, quite rare.
  - The atmosphere is relatively relaxing compared to most other retail outlets.
  
  CONS
  - The pay is super low. It's impossible to live on what they pay you, unless you live at home or with a roommate.
  - The hours are VERY unpredictable, which makes it hard to find a second job. You could be working 20 hours one week and 5 the next. This makes your income unstable. It also makes it difficult to work another job.
  - It's thankless work. Customers complimented about my work ethic many times, and what did management do about it? Absolutely nothing. Don't get me wrong, I like helping people and educating them about what they read, but in the end, you're just another cog in the wheel.
  -Immaturity and gossip. Workplace politics exist everywhere, but when the majority of your coworkers are in their early 20s, things can get out of hand.
  - Too many cooks in the kitchen. Seriously, it doesn't take five managers to run a store. C'mon, people! And the worse thing about it is that communication is often poor between them.
  - The employee discount is laughable. You can save the same amount as a customer would by buying online.
  - There is no advancement and there is no promotion, either. Most positions are filled from the outside.
  - Lastly, if you are book lover, you will be horrified to see that bookshelves are disappearing in favour of overpriced merchandise. And it's this merchandise that keeps the business going.
  
  In short, have an exit strategy. It simply isn't worth staying in the long run.
  
  
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  Publié le 11 octobre 2015 par Évaluateur #19 | Commentaires (1) | Signaler comme inapproprié

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• Working at Chapters for the past 6 months have made them the best 6 months I've had in a while. The environment is friendly and cooperative, the managers care about your emotional stability (my grandma has been ill, causing me to leave work or town for a while), the stress is manageable and fun. But definitely only for a fellow book lover. If you can't remember books and titles and authors, then you will not be able to work here. Oh and knowing how to gift wrap helps too! :)   lire l'évaluation au complet cacher l'évaluation complet

  Publié le 27 février 2015 par Évaluateur #16 | Ajouter un commentaire | Signaler comme inapproprié

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• Absolutely terrible, no respect for employees, jerks around employees time and effort and gives little in return. Do yourself a favor and work somewhere else. Don't even bother applying, most of the "postings" were already filled long ago and you're just wasting your time.   lire l'évaluation au complet cacher l'évaluation complet

  Publié le 14 décembre 2014 par Évaluateur #14 | Ajouter un commentaire | Signaler comme inapproprié

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• I worked in the home office 3 years, horrible. Co-workers are terrific but morale, employee engagement are horrible. One's manager doesn't care about their staff they are too busy trying to keep their own! Turn over is way too high. Downsizing is rampant. 17 stores plus in the last two or more years have closed - is it being positioned to sell?   lire l'évaluation au complet cacher l'évaluation complet

  Publié le 6 août 2014 par Évaluateur #13 | Commentaires (1) | Signaler comme inapproprié

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• I would not recommend working here at all. Micro managing at its finest. When the majority of employees at my location are all older and do not need the micro managing of a 16 year old. Right down to how to cut paper (I kid you not). The management is of the usual do as I say not as I do. Wear as I tell you not as I dress mentality. The manager in the kids area is demeaning and talks to you (in front of costumers as well) like you are an idiot. Compensation is pathetic. And there is not a single employee at this location that is happy to work there. They all hate it. I won't be staying as I am in school and have no concern with making indigo a career. Thank goodness. Honestly if you want a min wage job go to Tim's or mcdonalds. Both offer way better incentives. And their hiring process is rediculous. I wasn't put through such a rediculous process for any other job interviews including government positions. Maybe they think it weeds out what they don't want but I dont think so. I think it's a big waste of time. Oh and they literally yell at you if you can't make a shift for whatever reason. Or hang up on you. It's just sad. The only perk was the discount if you like their products and the co workers are really nice. Bottom line they like lemmings that kiss good butt.   lire l'évaluation au complet cacher l'évaluation complet

  Publié le 5 janvier 2014 par Évaluateur #10 | Commentaires (1) | Signaler comme inapproprié

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• Worked for the company for over 2 years. On my last day, after a months notice, my manager didn't say A WORD to me. No thank you, no take care, no kiss my ass. Management does not give 2 shits about their employees whether they are new or old, it all comes down to making money. Not valued as an individual w certain skills/places of interest, if you're good at something, even if you are dead sick of it, good luck getting away from it. Have fun being a cashier, cause when you call for assistance to cash cause the line is Hella long and you're the only one on a till, the abundance of floor staff lurking in the corners on their cell phones are sure to ignore you, management does not MANAGE them so they do whatever the hell they want. Good workers seem to have little value to the company and the useless ones get all the freedom. Loved the concept of working for Chapters and w books/the gift product, but employee consideration and recognition is next to non existent. You get more appreciation for a job well done at Walmart!   lire l'évaluation au complet cacher l'évaluation complet

  Publié le 9 décembre 2013 par Évaluateur #9 | Ajouter un commentaire | Signaler comme inapproprié

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• I was once so excited to work here but this place is a disgusting display of greed and abusing employees at its finest. You will never get anywhere in the job, the management is rude and disrespectful and demands too much for employees and gives back very little. We work almost every holiday, they have no morals. I feel nervous and uncomfortable at my job.   lire l'évaluation au complet cacher l'évaluation complet

  Publié le 8 novembre 2013 par Évaluateur #8 | Ajouter un commentaire | Signaler comme inapproprié

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• After 3 years of employment and above target reviews, I am making a whopping $0.77 more per hour than when I started. I think I have given them enough and will be looking for other employment.   lire l'évaluation au complet cacher l'évaluation complet

  Publié le 23 août 2013 par Évaluateur #7 | Ajouter un commentaire | Signaler comme inapproprié

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• Indigo is an ok business to shop at- but not to work for. They don't care about their employees, and they don't listen to what we have to say. There are no internal advancement opportunities, the rate of pay is pitiful, and Indigo doesn't believe in giving anyone more than 10-15 hours a week.   lire l'évaluation au complet cacher l'évaluation complet

  Publié le 17 juin 2013 par Évaluateur #6 | Ajouter un commentaire | Signaler comme inapproprié

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• I am a manager in one of their stores - it is not a position I recommend. There are frequent communication errors from Home Office and policies and directives often change daily and sometimes several times within one day. The company seems confused about its direction in the face of new technology and frequently changes goals and measures of performance. Communication is top-down and comments to Home Office from the field are often disregarded or trivialized. Required paperwork is time-consuming and often needs to be done on the manager's own time. Work-life balance is non-existent and all managers put in lots of unpaid overtime just to keep up; it is not unusual for management to work 60 hours a week. They rarely hire store management to fill Home Office positions (except perhaps the most drudging position of analyst) in fact there is a tacit policy that they prefer to hire from outside the company rather than promote from within so advancement is unlikely. Many of my colleagues are looking for new jobs and turnover of store management has been increasing over the last 12-18 months. While much of this is true of the retail industry in general, I would still recommend searching for work elsewhere.   lire l'évaluation au complet cacher l'évaluation complet

  Publié le 4 juin 2013 par Évaluateur #5 | Ajouter un commentaire | Signaler comme inapproprié

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• I work for this company for the winter season ( oct to jan). management was mostly good at my location and communication was a clear as it could have been. some of my managers were nice and really helpful. co workers made this place bearable and they were always there to lend a hand.
  
  the biggest complaint i have was consistency. some times we were so over staffed there was nothing to do but just stand around. other times really understaffed and a lot of pressure was put on you to do everything. on the understaffed days they try to get the already working staff to stay longer. once asked to stay 2hrs over my 8hr shift.
  
  pay is really bad for a retail store. there is no commission, so you would think that pay would be higher to compensate. benefits were ok.
  
  management does play favorites, especially if you have open availability. they will abuse it. i sometimes worked over 30hrs a week, while some other of my co workers who have been working at the company longer got less hours. needless to say i got a lot of stink eye.
  
  overall this job is easy to do and doesnt require a lot of skills. just clock in, walk around, smile some and clock out. dont ask for more hours from management cause they will abuse it.
  
  if your looking to make this a long term part-time job, dont. out of the 25+ people they hired for seasonal, they only kept 2. they gave no warning, just stopped scheduling you and ripped you employee card away on the last day. but then again i guess this is what you get for working a big box store   lire l'évaluation au complet cacher l'évaluation complet

  Publié le 25 février 2013 par Évaluateur #3 | Ajouter un commentaire | Signaler comme inapproprié

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• Essentially another huge faceless corporation with little to differentiate it from others like Wal-Mart or Costco, except it's predominantly books here to lend it an air of intellect.
  It's a good place to coast, even a casual observer will notice that the minimum wage customer service staff do little to nothing and seem apathetic and detached from their work.
  If you are the type who likes to go the extra distance and put a lot of effort into your work, just be advised that it won't get you much here. Even though management prides itself on its open line of communication, there is little to none and even less opportunity for advancement or promotion. Just another workplace where personal bias and kissing feet is recognized over pride in work and accomplishment. If you do make that extra effort they'll always hold you to that standard and drive you like a slave while others stand around and chat about their love lives over coffee.
  Once you agree to do things like overnight shifts to help them out they'll always expect it and hold it against you if you don't so don't bother. They'll also cut your weekly hours to compensate for the night ones-so you won't be getting ahead at all. Just do your assigned work hours, take your pay and go home-take my advice.
  Also, be advised that due to slowdown in business during the summer months, hours are cut to as little as eight hours per week. This results in a huge amount of gossip and backstabbing amongst the nosier of even the senior staff over who gets the most hours-very uncomfortable, annoying and immature.
  It's a good place to make a little money while looking for something better, but really not much here to validate staying. A lazy pace for most with the expected poor pay and wage augmentations.   lire l'évaluation au complet cacher l'évaluation complet

  Publié le 17 janvier 2013 par Évaluateur #1 | Commentaires (3) | Signaler comme inapproprié

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